FAQs

Frequently Asked Questions

When will my order ship and how long does delivery take?
Most orders are processed and leave the warehouse within 1–2 business days, and in some cases, even sooner. While delays are rare, they can occur due to unexpected circumstances. Delivery typically takes between 4–7 business days. If a longer shipping time applies to a particular item, it will be clearly noted on the product page. At Homestead Department, we take pride in offering some of the fastest shipping and processing times around—backed by responsive, real-person support.

What forms of payment do you accept?
We currently accept major credit and debit cards including:

• Visa

• Mastercard

• American Express

• Discover

• Apple Pay

• Google Pay

What’s your return policy?
We stand behind every order with a 30-Day Money-Back Guarantee. For more details, please visit our full Return Policy at the bottom of this page.

Can I cancel my order?
Yes, cancellations are allowed before an order ships for a full refund. If you need to cancel, contact us immediately at support@homestead-department.com. Once your order has shipped, it will fall under our standard return policy.

What if my item arrives damaged?
Please inspect all packages upon arrival. If there is visible damage to the box or item, make a note of it when signing for delivery. If you can’t open it immediately but suspect damage, sign with “suspected damage” noted. Should your product be damaged, email us photos at support@homestead-department.com, and we’ll take care of a replacement or compensation promptly.

How do I place an order?
Just click “Add to Cart” on any product, proceed to checkout, and enter your shipping and payment info. If you prefer to place your order by phone, give us a call at 000-000-0000. Once complete, you’ll receive an order confirmation and we’ll begin processing your purchase right away.

When will I know my order has shipped?
Once your order is placed, you’ll receive a confirmation email including your order details. As soon as your item ships, we’ll send you a shipping confirmation with tracking info. If any item is unexpectedly out of stock, we’ll notify you by email or phone within one business day.

Will I get an order confirmation?
Absolutely. Every order receives an email confirmation sent to the address you provide during checkout. Be sure to enter your email correctly so you receive it. We suggest keeping that confirmation for your records.

Do you charge sales tax?
We are based in Illinois and only collect sales tax for orders shipping within the state. This can mean significant savings if you’re located outside of Illinois.

Can I modify my order after placing it?
Yes—as long as your order hasn’t shipped. Just reach out to us at support@homestead-department.com with your requested changes. If there's a price difference, we’ll either refund you the difference or send a custom invoice for any additional amount. For immediate assistance, email us or call us at 000-000-0000.