FAQ's

Shipping & Delivery

Q: How much does shipping cost?
A: We offer free shipping across the United States on all orders. Conditions apply—no hidden fees.

Q: How long does it take to receive my order?
A: Most orders arrive within 4–7 business days after processing. Large or freight items may require appointment scheduling for curbside delivery.

Q: Will I receive tracking information?
A: Yes! Once your order is shipped, you’ll get a confirmation email with a tracking number and link.

📦 Orders & Cancellations

Q: Can I cancel my order?
A: If your order hasn’t shipped yet, we’ll do our best to accommodate your request. Please contact us within 24 hours of placing your order. Once shipped, cancellations are not possible.

Q: Can I change my shipping address after placing an order?
A: Yes, but only within 24 hours of placing your order. Contact us immediately if you need to make changes.

🔁 Returns & Refunds

Q: What is your return policy?
A: Returns are accepted within 30 days of delivery for unused, resellable items. Return shipping is covered for damaged or incorrect items only.

Q: What if my item arrives damaged?
A: Please contact us within 48 hours of delivery and include photos of the issue. We’ll make it right, either with a refund or replacement.

🔌 Product-Specific Questions

Q: Are freeze dryers safe and easy to use at home?
A: Yes! Our freeze dryers are fully automated and designed for home use. They come with clear instructions and customer support from the U.S.-based manufacturer.

Q: Do composting toilets require plumbing?
A: No plumbing or water connection is needed. They are ideal for off-grid living or eco-friendly households.

Q: Are your greenhouses suitable for cold climates?
A: Yes. We offer insulated polycarbonate and cedar kits that can handle year-round use in most U.S. climates.

Q: Can I assemble these products myself?
A: Many of our items are DIY-friendly with included instructions. For larger items (e.g., greenhouses, coops), professional assembly may be helpful.

💳 Payments & Security

Q: What payment methods do you accept?
A: We accept all major credit cards, and PayPal, and interest-free installment options on qualifying orders.

Q: Is shopping on your site secure?
A: Absolutely. Our site uses SSL encryption and secure payment gateways to protect your information.

📞 Need Help?

If your question wasn’t answered here, feel free to contact us: